Why haven't I received an order confirmation?
If you placed an order and entered your details correctly, you should have received an automatic order confirmation via email. If you can’t find it, please start by checking your spam or junk folder. Due to high demand, it may sometimes take a few hours for the order confirmation to arrive.
If you’ve checked your spam folder and waited 24 hours but still haven’t received your order confirmation, we recommend contacting us here.
You can also login to My Newport to see an overview and status of your orders. Start with creating an account:
Europe: https://my.newporthome.eu/
Other countries: https://my.newportcollection.com/